Replacement device licensing hardware id

Privacy policy. In most cases, a device has more than one hardware ID associated with it. Typically, a list of hardware IDs is sorted from most to least suitable for a device. Typically, when you create a new hardware ID for your device, you'll use one of the following generic formats:. This is the most common format for individual PnP devices reported to the Plug and Play PnP manager by a single enumerator. For more information, see Generic Identifiers. You can prevent this by using a unique namespace for each driver that has a root enumerated device.

Then, before installing, check to see if the devnode is already present. So these requirements are sometimes at odds, causing issues with some repair scenarios. The hardware hash is also known as the hardware ID. If a motherboard replacement is needed on a Windows Autopilot device, the following process is recommended:. Before the device arrives at the repair facility, it must be deregistered by the entity that registered it.

If the customer registers the devices, OEMs or CSPs can't deregister them if, for example, a customer leasing a device goes out of business before deregistering it themselves. This deregistration only removes those devices from the Autopilot program. It won't disenroll them from Intune or disjoin them from Azure AD.

The customer can only do those steps through Intune. These steps deregister the device from Autopilot, but also unenroll the device from Intune, and disjoin the device from Azure AD. It may appear that only deregistering the device from Autopilot is needed. However, there are barriers in Intune that require all the steps above to avoid problems with lost or unrecoverable devices.

To prevent the possibility of orphaned devices in the Autopilot database, Intune, or Azure AD, it's best to complete all the steps. If a device gets into an unrecoverable state, you can contact the appropriate Microsoft support alias for assistance.

The deregistration process will take about 15 minutes. More details on deregistering devices from Intune can be found here. Deregistering a device from Autopilot in MPC does only that.

It doesn't do either of the following:. The customer should do three things before sending the device to the facility:. Technicians replace the motherboard or other hardware on the broken device.

Repair and key replacement processes vary between facilities. Sometimes repair facilities receive motherboard spare parts from OEMs that have replacement DPKs already injected, but sometimes not. To ensure the repaired device will still be Autopilot-capable following its repair, check to make sure the new post-repair BIOS can successfully gather and populate the following information at a minimum:. For simplicity, and because processes vary between repair facilities, we've excluded many of the additional steps often used in an MBR, such as:.

Repair technicians must sign in to the repaired device to capture the new device ID. The repair technician applies a new Windows image to the device. Ideally, the same Windows version that was originally on the device should be reimaged onto the device. Some coordination will be required between the repair facility and customer to capture this information at the time the device arrives for repair.

Remove From My Forums. Answered by:. Archived Forums. Remote Desktop Services Terminal Services. Sign in to vote. Worked fine until about am this morning when RDP connections started receiving the following error: the hardware id does not match the one designated on the software license and no one can RDP into the machine without reaching this error. Thursday, November 3, PM. Hi, Under Per Device licensing, each unique device that is used to connect needs a license.

If you do, you will need to open an administrator command prompt on the client PC and enter: regsvr32 mstscax. What operating system version is running on your client PCs?

Friday, November 4, AM. Hi, I am checking to see how things are going there on this issue. Please feel free to let us know if further assistance is required.

Best Regards, Amy Please remember to mark the replies as answers if they help.