Qantas frequent flyer program contact phone number

Terms and conditions apply. Find departure and arrival information and view our on time performance. Purchase an Extra Legroom seat, choose a seat for your flight and view Exit Row seating requirements. View baggage allowances , purchase additional baggage , learn about dangerous goods or track lost baggage. Options for mobility and medical assistance and first-time flyers. Request wheelchair assistance. Use your points for flights , upgrades , hotels , car hire or rail journeys.

The more you fly, the faster you'll enjoy benefits like priority boarding; or earn points to unlock Points Club , where you'll enjoy benefits like lounge access, or The Qantas Club to start your journey off right. Check your points balance , transfer points , update your details , claim missing points , top-up points , manage bookings and more. All the latest from the Qantas Frequent Flyer program including new partners, new rewards and more.

Designed for small to medium businesses. Discover how you can start earning great rewards and savings simply for running your business. Customised deals, dedicated account management support, saving plans and travel policies for large companies who fly a lot. Find out how to boost your businesses Qantas Points with a choice of American Express payment solutions.

Find out how to change your booking, contact your local Qantas Office and get answers to other questions. If you're unable to find the answer you're looking for, you can send your enquiry via the Qantas Frequent Flyer Online Form.

Visit My Account to update your membership details and preferences, claim missing points and Status Credits, check your points and Status Credits balances, make Reward bookings and to view your activity statement.

For a list of details see the Frequent Flyer Service Centre page. For your Frequent Flyer account security, the Frequent Flyer team are unable to provide specific account information via email or in writing. Travel Insider Travel Insider Travel inspiration From adventure holidays to cultural experiences , be inspired with ideas for your next holiday. Travel inspiration Travel inspiration Where can I go? With our interactive map it's easy to plan your next trip using money or Qantas Points.

Where can I go? Flight deals Flight deals All flight deals Deals on Qantas flights across a range of Australian and international destinations. All flight deals All flight deals Travel deals and packages Check out our latest travel deals and Frequent Flyer offers, including flights on sale, hotel deals, car hire and more. Plan Plan Why book on qantas. Why book on qantas. Timetables Timetables Email subscription Get the latest flight sales and travel reviews straight to your inbox. Qantas App Qantas App.

Book Book Flights Book flights , multi-city or round the world trips, search using our interactive map or redeem a Flight Credit. Travel insurance Travel insurance Group Travel Book 10 or more passengers travelling to the same destination. Uber Uber Cars and Transfers Book car hire and airport transfers around the world. Cars and Transfers Cars and Transfers Qantas Holidays Book your perfect holiday with a flight and accommodation package.

Qantas Holidays Qantas Holidays Activities Book city tours, hop-on-hop-off buses, organised tours and more. Pet sitting Pet sitting Cruises Search and book from over 15, cruise itineraries. Also, members of Qantas Frequent Flyer program can receive help by sending an e-mail to [email protected] , and customers booking hotels with Qantas are provided with an email form to send their inquiries.

Want to file a complaint? Use this form to send your feedback to Qantas. Although the usefulness of this method of communication is debatable, you can send a letter or a postcard? Contacting Qantas call center can be a frustrating experience when there are long delays in getting your phone call answered.

Fortunately, recently introduced a convenient SMS service that aims to solve this problem. It is especially useful if you have a relatively simple inquiry — easy to complete by exchanging a few text messages. The waiting times to get a response by SMS are usually shorter than the call center hold times. It appears that SMS-es get replied much quicker than calls, live chat messages, e-mails, or even social media DMs. Reportedly, the Qantas staff that you can reach via SMS is much more knowledgeable and experienced than those who serve other support channels.

Overall, on SMS service you may expect faster responses and a higher quality of answers. The quickest way to change your booking is on Qantas Manage Booking page. However, if you encounter a problem, you will most likely need assistance from the customer care team. At this point, before you start contacting Qantas call centre often a lengthy process , try to get a quick fix by sending a message to customer service via social media.

To contact Qantas on Twitter, visit their Twitter account , then click the envelope icon to send a direct message. To contact Qantas on Facebook, visit their Facebook Page , then look for the Send Message button — it opens Facebook Messenger window, where you can chat with Qantas staff. Never share personal details on Facebook public wall, or on Twitter feed. If your travel is in the next hours , then reaching to Qantas call centre is still the best choice. Reply times on Twitter or Facebook vary, and in some cases it may take even a few days for the airline staff to respond to your message.

Qantas Frequent Flyer members can enjoy dedicated customer support , with shorter waiting times than standard call centre.

Calling the main line and entering your frequent flyer number usually transfers you straight to the Platinum customer service agent. Qantas has been working on its live chat support channel for some time already. Live chat availability varies — at the moment it provides general help for Frequent Flyer members click to open chat and for customers who have inquiries about hotel bookings click to open chat. Depending on the level of congestion on Qantas support channels, the live chat may be served by a human, or a virtual assistant a chatbot.

The chatbot uses natural language understanding to mimic human conversation and suggests solutions by directing a customer to the relevant pages on Qantas website. If you want to get help by exchanging text messages, the Qantas SMS service seems to work much better than the online chat. A: Qantas provides toll-free phone numbers for its call centers in some countries. Toll-free numbers are: Argentina , Brazil , Chile , Indonesia , Philippines and Thailand. Please note that toll-free calls should be made from a landline.

It may cost extra, or the number may be unavailable if called from a mobile phone. A: Qantas phone number in Australia: 13 13 1 3. If you are a Frequent Flyer member, call 13 11 There are no separate Qantas phone numbers for customers from Sydney, Melbourne, Perth, Brisbane or other Australian cities.

It provides a wide choice of customer service channels with the response time is more than satisfactory. The Manage Booking page on their website offers good flexibility for customers wishing to change their travel plans, and in case of more complex problems Qantas can be contacted by phone, email, SMS, webchat or social media. A wide network of regional branches around the world caters for customers from countries other than Australia.

Undoubtedly, Australian Qantas is one of the most reliable airlines in the world. Its customer service is top-notch: phone support, online chat, email, airport helpdesks, frequent flyer contacts, and booking offices are responsive and work 24 hours.

However, there may be times when things go south and busy call centers don't answer your calls. Learn about alternative ways to contact Qantas Support to get help fast and solve your problem — not only in Australia but also when traveling overseas. Qantas hotline during the outbreak How can I contact Qantas?

Qantas customer support channels Qantas phone numbers by country. Qantas Flight Center Essential information for passengers. New, lower fares for Qantas flights. Qantas hotline during the outbreak. How can I contact Qantas? Depending on the nature of your enquiry, you may contact Qantas in one of the following ways: Qantas main contacts main call center number from Australia : general enquiries, flight booking, refunds, flight changes, cancellations, etc.

Best times to call Qantas Qantas call centre wait times may be frustratingly long unless you have a high Qantas Frequent Flyer status Platinum or Gold. Qantas customer support channels. Find below the complete list of Qantas support channels. Before contacting the airline's helpline it's always a good idea to check their social media, help pages and newsroom, as they often provide answers to most popular questions and problems customers may have.

Qantas phone numbers by country. Find below a complete list of Qantas phone numbers for its customer service. The main CS call center is located in Australia, but it's always the best choice to call the airline branch in your country. Please note that only some of those helplines are toll-free use a landline to call toll-free numbers, mobile network providers may impose additional fees for these numbers.

Consider using Internet phone services like Skype or Google Voice to call Qantas phone numbers when you are overseas. How to contact Qantas Hotels? Qantas phone numbers by city.